FAQ
Is nova-e open to shoppers?
The domain showed a password page when reviewed. Remove the password before public sales or GMC promotion.

Do you ship within the United States?
Yes, where checkout offers a service for the destination.

What currency is used?
United States dollars (USD).

How long is delivery?
Processing normally takes 1–3 business days and standard transit takes about 5–12 business days after dispatch.

How do I return an item?
Email support first for authorisation and the correct return address.

What is the return window?
Eligible unused products may be requested for return within 30 days of delivery.

Is return shipping free?
Customers pay change-of-mind return postage. nova-e covers reasonable costs for an accepted defective product or shipping mistake.

Do you charge a restocking fee?
No. nova-e does not charge a restocking fee.

When will my refund be issued?
Normally within 14 days after an authorised return is received and inspected.

Can I send a return to the Tennessee address?
Only if customer service confirms it in writing. Please contact us before sending any return.

How can I reach you?
Email meissadarren7761@outlook.com or call +1 (731) 607-5048.